Are completely dedicated to your total satisfaction.
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sales, customer enquiries
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
The prices on the website are shown as VAT inclusive.
Returns Policy Returns Policy
To return faulty products please email a member of staff at [email protected] within 7 days for a return authorization number. Simply indicate the reason for your return, include your full contact information and order number if available with your return, and wrap the package securely.
IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The cost of the return postage will be the customers' liability. We will replace faulty products with the same product or refund back to a credit card if the product is no longer available. Please note that our returns policy is only valid for 28 days from receipt of goods.
RETURNING A NON-FAULTY ITEM.
If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 7 days by RECORDED DELIVERY for an exchange, credit note or refund. If you choose to exchange the unwanted item for an exchange totaling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.
Wigs cannot be returned unless unused due to hygiene reasons. Faulty wigs should be returned indicating the fault clearly. Any wig found not to be faulty will be returned to you.
All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any non-faulty returns that are not received in this way will be sent back to you at your cost or held pending contact. You will be emailed regarding this status
No replacement items or credit notes can be dispatched until the returned items have been received by us
Please post returns to the following address:
Welwyn Garden City
Shipping And Handling
The prices shown below are per order and not per product.
Standard Delivery to any mainland UK address
Standard delivery is only £3.99. Standard Delivery can take up to 7 working days, however Royal Mail will NOT guarantee this and do not consider a parcel lost until 21 working days from dispatch,
If an item is unavailable we will contact you, providing us with a contact number you are reachable on all day can really help to speed up delivery of your order.
We can deliver international orders, however you need to call us, as the delivery cost is dependent upon the size and weight of your order and the destination country.
Email us on [email protected]